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“Most of the successful people I’ve known are the ones who do more listening than talking” – Bernard M. Baruch Listening is a skill that most of us believe we possess. We likely believe we are good, even effective listeners. We nod in the right places and might be able to recall exactly what someone…

  The date itself should be arbitrary. Thinking purely rationally, January 1st is no better than any other calendar date to embark on change. Yet, the new year consistently inspires us to at least entertain making a resolution. Part of this is what psychologists refer to as the ‘Fresh-Start effect’; the idea that people are…

Neuro Linguistic Programming, or NLP, has been in our awareness since the 1970s when Richard Bandler and John Grinder first started looking into the use of language in development and modelling what successful people do in various therapeutic roles. Since then, there have been many contributors to NLP that have broadened the ability of a…

Over the last 16 years, I have trained hundreds of people at different levels on coaching and mentoring programs, from introduction to coaching programs through to level 7 Masters module programmes. Before working in leadership development and coaching and mentoring, I worked in the health service in human resource management and organisational development. I have…

We are more connected than ever, but the reality is we rarely speak to one another. With the variety of channels now at our disposal, it’s easy to lose track of what we have said to who, when and on what platform; if it’s not email, it’s text, messenger, or even WhatsApp. You’ve then got…