1. South Tees Hospitals NHS Foundation Trust (STH) is a large, acute hospital providing healthcare for the people of North East England.
2. STH has been working to improve staff performance, specifically patient care by implementing new technologies and working practices and developing their workforce through coaching & mentoring courses with human performance specialists Pro-Noctis to serve patients better.
3. The project has resulted in significant improvements in efficiency, throughput and quality of care, all outlined in the case study below.
Despite the relatively high level of risk associated with healthcare – roughly one in ten patients admitted to hospital in developed countries suffers some form of medical error – systematic attempts to improve safety and the transformations in culture, attitude, leadership and working practices necessary to drive that improvement are at an early stage.”1 According to Guy Hirst, medicine is probably more complex than any other field of human endeavour, and patients are far more complex and idiosyncratic than aircraft, ships or power stations. (medicalprotection.org)